Terms & Conditions

Course Fees & Booking Deposits

ALL courses require the payment of a 20% deposit in order to secure your place. We cannot reserve a place or hold a seat open based on either a written or verbal confirmation of a wish to attend. All bookings are made on a strict ‘first-come-first-served’ basis.

The remaining outstanding course fees must be paid in full no later than 4 weeks prior to the first day of the course(s) booked.

If a booking is made less than 4 weeks before the start date then the full balance is due for payment immediately upon receipt of the invoice.

It is your right to cancel your booking at any time, and we ask you to do so both verbally by phone and in writing via email. We do however operate a fair policy for the return of course fees if your cancellation falls within certain time frames.

If you should cancel your training more than 4 weeks prior to the start date you will not be required to pay anything other than the deposit – and we will return this to you if we are able to fill your booked place with another student.

Cancellation less than 4 weeks prior to the start date will only qualify for a refund of any money already paid if we can fill your place with another student.

If you cancel at any time we will do our utmost to book another student to fill that place on the course. We usually have a waiting list in operation for most of our courses, so filling your place is a strong possibility – but cannot be guaranteed.

We do realise that unforeseen circumstances may arise at any time, and we will view each case on its merits as it arises.

Should we be forced to cancel, postpone or reschedule any of our courses due to factors beyond our control it is our policy to hold any monies already paid and apply these to the new course dates – with the due date for any remaining balance due rolling forwards in line with the conditions outlined above.

If you should find yourself unable to pay the required amounts within the time frames stipulated please speak to a member of the team as soon as possible, and we will do our best to assist you if we can.

Please be aware accommodation and travel is at your own risk and The Bike Inn Limited is not liable if a course is canceled or moved to new dates.  We strongly recommend you book accommodation with flexible date rearrangement and cancellation policies, you may even consider insuring your accommodation booking.


Tools, Equipment & Consumables supplied

Each student will be allocated a work stand and bench for the duration of their course, this will contain all the tools required to complete the practical portions of the training. In addition, the Bike Inn will provide supplies of consumable items such as oils, greases and lubricants, fluids and cleaning materials.

Students are at liberty to bring their own tools to work with if they so wish, however we cannot accept any responsibility for the loss, damage or theft of these whilst on our premises.

At the end of each course all tools are to be returned to the appropriate workstation, and any missing or overtly damaged items may be recharged to the student to whom they were allocated.

Students’ Bicycles

All students are encouraged to bring their own bicycles when studying at the Bike Inn – there will opportunities to ride with other students or staff whilst you are with us.

Students for the General Maintenance short course will need to bring either one or two cycles with them to work on as they learn – this is very much a practical tuition experience.

Bicycles stored on the Bike Inn premises will be covered by our own insurance policy – however we encourage all students to obtain their own insurance cover for their property if they are at all concerned.

Students’ own bicycles may only be used during practical tuition sessions if agreed by the tutor, and there may be portions of the training when the student must use only the frame/parts/spares/bikes provided by the Bike Inn.

There may be opportunities to do remedial work on a student’s own bicycle outside of the tuition hours, but this cannot be guaranteed, and must be approved and supervised by a member of the Bike Inn staff.

Invoice Payments

Additional purchases of equipment, tools, books, parts or spares can be made at any time during the course duration, however we suggest that students wait until the end of the course so that they have all the knowledge they need to make the right purchases.

Students will be invoiced for additional purchases, and payment terms are strictly 7 days. In the case of particularly high value purchases the Bike Inn reserves the right to not release goods to the student until full payment is made.

The Bike Inn will accept payments online, at the school in cash or by card, or by bank transfer. We do not accept cheques, and are not able to process card payments using American Express.

the bike inn and Covid-19

As a private educational establishment teaching an ‘essential trade’ within the scope of restrictions in place due to the Covid-19 pandemic, we can continue to remain open for business only when certain conditions apply, generally in line with the status of schools and colleges. This is because the general public are encouraged to exercise daily (within safety guidelines) and cycling is promoted as such an activity.

We have completed a risk assessment of the school, the workshop and associated facilities.  This details the risks we recognise may exist and detail the control measures we take.  We encourage both customers and staff to undertake their own assessment of their individual circumstances.  The more risk adverse you are the greater the precautions you should take and the more self-contained you should become. The following points below should be considered

  • Wearing of masks or face shields is not compulsory however you are free to do so if you wish, please supply your own – although we do have disposable masks available should you need one.
  • We have hand sanitising solution readily available on our premises, and  we also have hand washing facilities with soap and hot water should they be required. Paper towels are to be used for hand drying.
  • You may prefer to bring your own mugs/plates/cutlery for use during breaks, however we would normally provide these. It is your responsibility to assess the risks and requirements in your own individual case.

The normal ‘all area access’ policy has been suspended. The repair workshop and store racking is now out of bounds to clients, and we ask you to remain strictly within the reception desk area..

If a positive infection is identified within our premises government guidance will be followed regarding isolation procedures.